837 Main Street
Racine, WI 53403
Phone: (262) 636-3405
Hours: 7:30AM - 4:00PM M/F

AssistanceCheck Instructions

AssistanceCheck is now MANDATORY for Housing Authority of Racine County applicants, tenants, and owners.  AssistanceCheck (now called Assistance Connect) is an online system that allows you to check your information and communicate securely with the Housing Authority, 24/7.  We are confident that you will find this system very convenient, as you can communicate with the Housing Authority 24/7, from anywhere, on any computer, tablet, or mobile phone.  It makes more efficient use of resources and operations for everyone!

What does AssistanceCheck offer?

     - Easy, secure communication between you and the Housing Authority staff;

     - Allows you to securely submit requested or supporting documents from anywhere;

     - Allows you to view information about your assistance, payments, or inspections, at any time.

 

In order to register at https://www.assistancecheck.com/ you will need the PIN that is mailed to you from the Housing Authority.  (If you applied for our program online in 2018, you already have your PIN... on your application receipt.)   Please note, for security reasons, PINS will only be sent out by mail; PINS will not be given over the phone Once you have your PIN and are ready to register, please follow the instructions below to complete your registration.

 

If you need use of a computer, the Housing Authority has a computer/scanner in our Lobby available for our clients during our normal business hours.  There are also computers available for public use at the Racine Public Library, and at the Racine County Workforce Development Center.  We will assist clients with registering for Assistance Check at the Housing Authority only on Tuesdays, Wednesdays and Thursdays from 8-11 and 1-3. 

 

Video - How to set up an Tenant account:               https://www.assistancecheck.com/createaccountintro.php?t=tenant  (Video link is directly under the "Begin" button on the web page).

 

Video - How to set up an Owner account:       https://www.assistancecheck.com/createaccountintro.php?t=owner  (Video link is directly under the "Begin" button on the web page).


Problems with your AssistanceCheck account?  Check here for solutions:         https://www.assistancecheck.com/FAQ.php


 

The Housing Authority will consider other forms of communication under extenuating circumstances or as a reasonable accommodation from persons with documented disabilities.